Who initiates a Supplier Corrective Action Request (SCAR)?

Who initiates a Supplier Corrective Action Request (SCAR)?

• A. Customer/OEM initiates SCAR to supplier to address a nonconformance.
• B. Supplier issues SCAR to customer.
• C. Internal QA department issues SCAR to itself.
• D. Marketing initiates SCAR for product changes.

Answer: (A)

The main idea here is that a Supplier Corrective Action Request is triggered by the customer when a nonconformance in a supplied item or service is found. The customer or OEM identifies the issue, documents it, and formally asks the supplier to investigate the root cause, implement containment if needed, and provide a corrective action plan with preventive actions and verification. This creates a formal accountability loop across the supply chain and ensures the supplier takes responsibility for preventing recurrence. This is why the customer or OEM initiating the SCAR is the best choice: they are the party that detected the problem with the supplied product or process and need the supplier to address it. The supplier issuing a SCAR to the customer isn’t aligned with standard practice, since SCARs are meant to prompt corrective actions from the supplier. An internal QA department issuing a SCAR to itself doesn’t fit the supplier-focused corrective action process, and marketing initiating a SCAR for product changes isn’t about addressing a nonconformance with a supplier.

The main idea here is that a Supplier Corrective Action Request is triggered by the customer when a nonconformance in a supplied item or service is found. The customer or OEM identifies the issue, documents it, and formally asks the supplier to investigate the root cause, implement containment if needed, and provide a corrective action plan with preventive actions and verification. This creates a formal accountability loop across the supply chain and ensures the supplier takes responsibility for preventing recurrence.

This is why the customer or OEM initiating the SCAR is the best choice: they are the party that detected the problem with the supplied product or process and need the supplier to address it. The supplier issuing a SCAR to the customer isn’t aligned with standard practice, since SCARs are meant to prompt corrective actions from the supplier. An internal QA department issuing a SCAR to itself doesn’t fit the supplier-focused corrective action process, and marketing initiating a SCAR for product changes isn’t about addressing a nonconformance with a supplier.