Which scenario best illustrates the use of a corrective action?

Which scenario best illustrates the use of a corrective action?

• A. When no action is taken after a defect is found.
• B. When a supplier raises prices.
• C. When a nonconformance occurs, the root cause is identified and a corrective action is implemented to prevent recurrence.
• D. When process speed improves without addressing any defect.

Answer: (C)

Corrective action focuses on eliminating the root cause of a nonconformance so it won’t happen again. When a defect is detected, the team investigates to identify the underlying cause, then implements changes to the process, system, or controls to prevent recurrence, and follows up to confirm the fix is effective. In the described scenario, a nonconformance occurs, the root cause is identified, and a corrective action is put in place to prevent recurrence. That directly captures the purpose of corrective action: address the root cause and stop the problem from reappearing. Other options don’t address the root cause or the defect itself—ignoring the defect, price changes by a supplier, or improving speed without fixing the defect all fail to prevent recurrence.

Corrective action focuses on eliminating the root cause of a nonconformance so it won’t happen again. When a defect is detected, the team investigates to identify the underlying cause, then implements changes to the process, system, or controls to prevent recurrence, and follows up to confirm the fix is effective.

In the described scenario, a nonconformance occurs, the root cause is identified, and a corrective action is put in place to prevent recurrence. That directly captures the purpose of corrective action: address the root cause and stop the problem from reappearing.

Other options don’t address the root cause or the defect itself—ignoring the defect, price changes by a supplier, or improving speed without fixing the defect all fail to prevent recurrence.